Equality & Diversity
General
At Better Surgery Ltd, we are committed to fostering an inclusive, welcoming, and accessible learning environment for everyone undergoing surgical preparation and recovery. We believe that high-quality surgical education must be equitable and respectful of individual needs, backgrounds, and abilities.
Topics
Our Commitment to Equality
Scope of Application
Digital & Content Accessibility
Inclusive Educational Practice
Alternative Formats & Accommodations
Zero Tolerance for Discrimination
Feedback & Continuous Improvement
Contact & Accessibility Assistance
Our Commitment to Equality
We ensure that all individuals are treated with dignity and respect. In alignment with the Equality Act 2010, we actively guard against discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Scope of Application
This policy applies to all aspects of our service provision, including:
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Digital Learning Platforms: All video content, exercise guides, and user account interfaces on www.bettersurgery.com and host platforms.
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Printed Materials: Workbooks, booklets, and physical guides dispatched to clients.
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Customer Communication: All email support, inquiries, and community interactions.
Digital & Content Accessibility
We strive to make our digital platforms usable for people of all physical and cognitive abilities. Our efforts include:
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Video Captioning: Providing clear subtitles and captions across video modules where feasible.
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Readable Typography: Using high-contrast color palettes and clear fonts to assist visually impaired users.
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Screen Reader Compatibility: Structuring downloadable PDFs and digital documents for compatibility with screen-reading software.
Inclusive Educational Practice
Surgical recovery varies widely according to age, baseline mobility, and individual health factors. Our educational resources are designed to be adaptive and respectful of differing baseline physical capabilities, offering progressive exercise options that accommodate individual pace.
Alternative Formats & Accommodations
If you require physical workbooks or digital exercise sheets in larger print sizes or alternative formats to support a disability or impairment, please reach out to our support team. We review all reasonable accommodation requests promptly.
Zero Tolerance for Discrimination
Better Surgery Ltd maintains a strict zero-tolerance policy regarding harassment, hate speech, or discriminatory behavior in any client forums, email communications, or interactive services. Any individual violating this standard may have their access revoked.
Feedback & Continuous Improvement
We view inclusion as an ongoing responsibility. We regularly review our digital tools, educational media, and printed workbooks to identify barriers and implement clinical and technical updates.
Contact & Accessibility Assistance
If you experience any accessibility barriers while using our website or courses, or if you have suggestions on how we can improve our inclusion practices, please contact us:
Better Surgery Ltd
114 West Savile Terrace
Edinburgh, EH9 3EJ
Scotland, UK
Email: info@bettersurgery.com
This policy was last updated on 12 August 2026.