Privacy Policy
General
We want to protect the privacy of visitors to our website and the privacy of our customers, course participants, contacts, and other individuals whose personal data we handle. Please read the following policy; it will help you to understand how we use personal data.
Topics
Who we are
Consent to our use of your personal data
What personal data do we collect?
Third-party platforms & service providers
Cookies
How do we use personal data?
Special category (health) data
To whom might we disclose personal data?
International transfers of personal data
Links to other websites
Security
Data retention
Access to your personal data and your rights
Changes to this privacy policy
How to contact us
How to complain
Who we are
This policy explains how Better Surgery Ltd, company number SC849282, whose registered address is at 114 West Savile Terrace, Edinburgh, EH9 3EJ, Scotland, UK, uses personal data. Better Surgery Ltd operates www.bettersurgery.com and provides online preparation and recovery programmes for individuals undergoing total hip replacement and related surgeries. Better Surgery Ltd acts as the data controller for the purposes of UK data protection law.
Consent to our use of your personal data
Whenever you give us personal data (such as when registering for a course, filling out pre- or post-course questionnaires, or contacting us), you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.
What personal data do we collect?
When you visit our website, we log technical details such as your Internet Protocol (IP) address, browser type, device information, and usage patterns. We use this to manage our web server, monitor website performance, and deliver website content to you.
When you enrol in a course or purchase goods/services, you will be asked to provide personal data such as your name, email address, and postal billing/delivery address.
Payment details are processed directly and securely by third-party payment gateways (such as Stripe, PayPal, or Teachable Payments). Better Surgery Ltd does not store or process card numbers or sensitive financial credentials.
Third-party platforms & service providers
We rely on specific software platforms to deliver our services, each processing data strictly for its defined role:
Wix: Main website hosting and infrastructure.
Teachable: Course platform hosting, account management, and module delivery.
YouTube: Video hosting for embedded course videos.
ActiveCampaign: Delivery of transactional course emails, newsletters, and service updates.
Tally: Pre-course and post-course survey and questionnaire collection.
Zapier: Secure workflow automation between our integrated software tools.
Social Media: Community engagement across Facebook, Instagram, X (Twitter), and LinkedIn.
Cookies
A cookie is a small piece of data stored on your device when you visit our website. Cookies help us recognize you, remember your preferences, and improve user experience on www.bettersurgery.com and Teachable. You can adjust your browser settings to decline cookies, though some features of our website or learning platform may not function as intended.
How do we use personal data?
We process personal data for specific operational reasons:
Contract Performance: Delivering online programmes, managing Teachable course access, dispatching physical materials, and sending essential transactional emails.
Course Improvement: Evaluating participant feedback and confidence ratings from pre- and post-course questionnaires.
Direct Marketing: Sending newsletters or promotional updates where you have consented or where permitted under UK soft opt-in rules.
Legal & Administration: Complying with statutory accounting rules and maintaining system security.
Special category (health) data
Because our courses focus on preparation and recovery for surgeries like total hip replacement, you may voluntarily provide health-related details (e.g., surgery timeline, mobility, or recovery progress) in questionnaire responses or support requests. Health data is classified as Special Category Personal Data under UK GDPR. We handle this information with strict confidentiality and process it only with your explicit consent.
To whom might we disclose personal data?
We do not sell, rent, or trade personal data to third parties. We disclose personal data only to our trusted data processors and service providers (listed above) or to legal, financial, or regulatory authorities where required by Scottish or UK law.
International transfers of personal data
Some of our third-party service providers (such as Teachable, ActiveCampaign, or Zapier) process data outside the UK or European Economic Area (EEA), mainly in the United States. Where international transfers take place, we ensure appropriate safeguards are implemented, such as UK International Data Transfer Agreements (IDTA), Standard Contractual Clauses (SCCs), or recognized adequacy frameworks.
Links to other websites
Our website and course materials may contain links to third-party websites, applications, or embedded media (including YouTube video links or social media channels). This privacy policy applies solely to www.bettersurgery.com and our direct operations. We are not responsible for the privacy practices, cookie usage, or content of external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Security
We take reasonable administrative, technical, and physical measures to protect personal data against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee or warrant the absolute security of any information you transmit to us online, and you do so at your own risk.
Data retention
We maintain appropriate administrative and technical measures to protect personal data from unauthorized access, loss, or disclosure. Personal data is retained only for as long as necessary:
Course Account Data: Retained for the duration of active enrolment plus 2 years following inactivity.
Questionnaire Responses: Retained in identifiable form for up to 3 years, after which data is fully anonymised for aggregate outcome reporting.
Financial & Accounting Records: Retained for 6 years in line with UK tax regulations.
Access to your personal data and your rights
Under UK data protection law, you have rights to request access to the personal data we hold about you, request correction of inaccurate details, request deletion of your data, object to or restrict processing, and withdraw your consent at any time.
Changes to this privacy policy
We reserve the right to modify or update this privacy policy at any time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on this page. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy. This policy was last updated on 12 August 2026.
How to contact us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us by email at info@bettersurgery.com or by post at:
Better Surgery Ltd
114 West Savile Terrace
Edinburgh, EH9 3EJ
Scotland, UK
How to complain
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK data protection supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: https://ico.org.uk